Enhance customer engagement in Retail

Why do retailers choose CM Telecom?

Retailers are constantly looking for new ways to stimulate sales; improve brand awareness and optimise customer engagement. But at the same time, retailers are competing for the attention and trust of the consumer. How can you make the customer choose your products?

New mobile technologies are changing the buying behaviour of consumers. In this mobile first era, it is essential for retailers to be present online. CM Telecom helps retailers use the opportunities and possibilities of mobile for a higher customer satisfaction, more customer engagement and interaction. We are happy to show you what possibilities you have.

  1. Increase sales
    Inform your customer on discounts, personal offers or a delivery status. This will improve customer satisfaction as well as your sales figures.
  2. Broaden your reach
    Customers want companies to be easy to reach and involved. Reach customers worldwide and make interaction easy, wherever the customer is.
  3. Improve customer satisfaction
    Don't just focus on new customers, but on customer retention as well. Use mobile loyalty programs to improve customer engagement and retention.

WHAT DO OTHER RETAILERS USE CM FOR?

Increase sales

Convince your customer with a discount code, inform him about upcoming events or send him a message when his order can be picked up.

More about SMS and Push

Interaction

SMS, App, WhatsApp, Facebook Messenger, WeChat and more. How can you be there for customers on all platforms and still offer the best customer care possible?

More about GIN

Enrich the customer experience

Send messages to your customers via SMS or Push in just seconds. Send promotions, inform customers or wish your loyal customer a happy birthday.

More about SMS and Push

Customer experience

Increase interaction with your customer with rich content. Use this to increase brand engagement and the reach of your marketing campaigns.

More about Paratel

Our latest news for retail

Study summary: the role of mobile in the success of retail

A short summary of the most important results and insights from scientific research on mobile and retail

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From abandoned shopping cart to paid shopping cart with SMS remarketing

An abandoned shopping cart. How can you make your consumer return to your web shop and finish his purchase with SMS remarketing?

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Sending SMS at New Year’s Eve: Bad or perfect timing?

Even though New Year’s Eve is typically a very busy time for mobile networks, this is no problem for our platform and connections.

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Timing is key: When is the best time to reach your audience?

Timing is everything when it comes to marketing: if you send your message at the wrong time, it will be far less successful

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Get in touch

Make an appointment with Geert, our Sector Specialist Retail.

Besides the solutions mentioned above, CM Telecom offers many more possibilities to reach your customers. Contact our sector specialist Geert Vonck to find the best solution for your challenges in retail.

Geert Vonck,
Sector Specialist Retail


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