Newsroom Charlotte van Raak

Latest news stories from the heart of mobile

Laptop customer care GIN

GIN: a familiar face with a new look

With the explosive growth in number of communication tools, it’s becoming harder for companies to be reachable on each of them. Until now. A new startup named GIN has made it possible to communicate with customers on several channels via one dashboard. Even though GIN has only been released a few weeks ago, it has years of experience with messaging and customer contact. That’s because GIN is part of the in 1999 founded CM Telecom. Meet GIN: CM’s new customer contact tool.

Social messenger customer care

Lift your customer care to a higher level

Nowadays, you can no longer get away with a customer care team that is only available during office hours. Let alone one that is only available via telephone. Customers expect companies to be involved and easy to reach. At the same time, the number of communication platforms customers use to reach companies, is increasing rapidly. Automation, Chatbots and Artificial Intelligence are said to be the answer. But what is really needed to offer your customer the service he requires?

Abandoned shopping cart

From abandoned shopping cart to paid shopping cart with SMS remarketing

Marketing departments are making great efforts to lure consumers to their web shop. Beautiful advertisements, attractive discounts and persuasive websites, all tools are put to use. And so, the consumer puts your product in his digital shopping cart. He moves towards the cash register. But then, suddenly: an abandoned shopping cart. How can you make your consumer return to your web shop and finish his purchase?

Trends in mobile for 2017

Sneak peek: 7 trends that will define mobile in 2017

In spite of what some may have predicted, mobile use keeps increasing fast. According to Statista, the number of mobile phone users worldwide is to grow to 4.77 billion in 2017. Therefore, mobile messaging has become the primary tool for many marketers to reach consumers. However, as technology keeps evolving in a fast pace, so do the expectations of mobile users. If you want to keep meeting those expectations, you’d better be aware of the trends in mobile.


Press contacts

To get in touch with our press department, please contact:

Erik Eggens
PR Coordinator

Email: erik.eggens@cmtelecom.com


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